SHIPPING & RETURNS
 

Orders:

• Orders will be shipped within 3 business days of receiving your order.

• US Domestic shipments should arrive within 2-5 days after dispatch.

• International shipments should arrive within 7-14 days after dispatch.

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Returns for Refund:

• Items must be returned within 7 days of their original shipment date.

• The items should be in the same condition as new, unworn, undamaged, with original tags and packaging.

• Eligible returns will receive a full refund.

• Shipping and handling costs are not refundable. All items are subject to a 10% restocking fee. Additional usage or damage fees may apply. 

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Returns for Exchange:

• Items must be returned within 10 days of their original shipment date.

• The items should be in the same condition as new, unworn, undamaged, with original tags and packaging.

• Eligible returns will be eligible for an exchange.
   

Non-refundable or Exchangeable Items:

• All sale items are considered final purchases and are not eligible for a refund or exchange.

• All international sales are considered final purchases and are not eligible for a refund or exchange.
   

Shipping Information:

• The shipments originate from New York City.

• International shoppers should be aware that additional customs fees might apply.
   

Contact Information:

• If you have any questions regarding your order or shipping, please contact the customer support team at sales@zimo.me.